Contact Us
📞 We're Here to Help!
Questions about your order or need pet advice? We'd love to hear from you!
📧 Email Support
support@pawsandplayparadise.com
We respond within 24 hours
Best for: Order questions, returns, product advice
⏰ Business Hours
Monday - Friday
9:00 AM - 6:00 PM EST
Weekend emails answered Monday
❓ Frequently Asked Questions
How long does shipping take?
Standard shipping takes 3-7 business days. Orders over $50 ship free! We ship within 24 hours of your order.
What's your return policy?
We offer a 30-day money-back guarantee! If you're not satisfied, return any item for a full refund. Learn more
How do I choose the right size?
Measure your dog's chest at the widest point for harnesses, and neck for collars. Check each product page for specific sizing guides, or email us for help!
Are your products safe for my pet?
Absolutely! All our products are made with pet-safe materials and tested for durability. Many are made in the USA with premium materials.
🐾 Pet Care Questions?
Our team includes experienced pet parents who love helping fellow dog owners!
Ask us about: Sizing, training tips, product recommendations, care advice